Refund and Cancellation Policy

Last Updated: July 2026

Thank you for shopping at Balaram Mullick & Radharaman Mullick. Because our products are fresh, perishable food items, our return and refund policy is strictly structured to comply with food safety standards.

1. Order Cancellation

Hyper-local / Same-day Deliveries: Once an order is placed and pushed to our kitchen/preparation unit, it cannot be canceled or modified. Generally, cancellations are only permitted within 10 minutes of order placement, provided the order has not been dispatched or prepared.

Domestic/Long-Distance Shipping: Orders that require long-distance transit cannot be canceled once the consignment has been handed over to our third-party logistics courier partners.

Right to Cancel by Us: We reserve the right to cancel any order due to stock limitations, logistical issues, delivery area exclusions, or suspension of operations. In such instances, a 100% refund will be automatically processed to your original payment method.

2. Returns Policy (Perishable Food Goods)

No-Return Policy: Due to the highly perishable nature of sweetmeats, dairy products (mishti doi), and savories, we do not accept physical returns of products once they have been delivered. Food safety regulations prohibit us from putting returned food products back into inventory.

3. Damaged, Defective, or Incorrect Items

We take immense pride in our quality control. However, if your order arrives damaged, spoiled, or incorrect, you are entitled to a replacement or refund under the following conditions:

Reporting Window: You must report the issue within 3 hours of receiving the delivery for fresh sweets, and within 24 hours for packaged/packaged-long-life items.

Required Evidence: To process a claim, you must send an email to our support team or contact us via our official customer care line with:

• Your Order ID.
• Clear photographs/videos showing the damaged condition, spoilage, or incorrect items received.
• A photograph of the outer packaging invoice label.

Evaluation: Our quality assurance team will review the submitted details. If approved, we will either dispatch a fresh replacement package at no additional cost or initiate a refund.

4. Refund Processing

Approved Refunds: Once a refund is approved by our support team, the credit will automatically be applied to your original method of payment (Credit/Debit Card, UPI, Netbanking, or Wallet).

Timeline: Refund amounts typically reflect in your account within 5 to 7 business days, depending entirely on your financial institution's processing times.

Shipping Fees: Original shipping charges are non-refundable unless the entire order was canceled by us prior to dispatch, or the delivery failed completely due to our logistical fault.